Terms & Conditions for Ziggy B's Spice Blends
Effective Date: October 2025
Last Updated: November 2025
Introduction
Welcome to Ziggy B's Spice Blends! These Terms & Conditions ("Terms") govern your use of our website and your purchase of products from Ziggy B's Spice Blends ("Ziggy B's," "we," "us," or "our").
By placing an order or using our website, you agree to these Terms. Please read them carefully before making a purchase.
The short version: We want you to love our products and have a great experience. These terms protect both of us and set clear expectations. If something's unclear, call us at 346-365-7537—we're happy to explain.
1. General Terms
1.1 Acceptance of Terms
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use our services.
1.2 Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Material changes will be communicated via email (if we have your email address) or prominent website notice.
1.3 Eligibility
You must be at least 18 years old to place an order with Ziggy B's. By placing an order, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.
2. Products and Pricing
2.1 Product Descriptions
We strive to provide accurate descriptions, images, and information about our products. However:
•Product images are for illustration purposes and may not exactly reflect the actual product
•Slight variations in color, size, and appearance may occur due to the artisan nature of our products
•We reserve the right to modify product offerings, recipes, and ingredients without notice
•Weights and serving sizes are approximate
2.2 Pricing
All prices are listed in U.S. Dollars (USD) and are subject to change without notice. The price charged for a product will be the price displayed on our website at the time you place your order, subject to the following:
•Pricing errors: If we discover a pricing error after you've placed an order, we will contact you to inform you of the error and give you the option to cancel your order or pay the correct price
•Taxes: Applicable sales taxes will be added to your order total at checkout
•Delivery fees: Delivery fees (if any) will be clearly displayed before you complete your order
2.3 Product Availability
All products are subject to availability. We reserve the right to:
•Limit quantities available for purchase
•Discontinue products at any time without notice
•Refuse orders that exceed reasonable quantities for personal use
If a product becomes unavailable after you've placed an order, we will contact you promptly to offer a substitution, credit, or refund.
3. Ordering and Payment
3.1 Order Process
When you place an order:
1.You submit an order through our website, phone, or email
2.You receive an order confirmation (this is not an acceptance of your order)
3.We review your order and process payment
4.You receive an order acceptance confirmation once we've accepted your order
We reserve the right to refuse or cancel any order for reasons including but not limited to:
•Product unavailability
•Pricing or product description errors
•Suspected fraudulent or unauthorized transactions
•Orders that exceed reasonable quantities
•Inability to deliver to the specified address
3.2 Payment
We accept the following payment methods:
•Credit cards (Visa, Mastercard, American Express, Discover)
•Debit cards
•[Other payment methods if applicable: PayPal, Venmo, etc.]
Payment is due at the time of order placement unless other arrangements have been made in advance.
Payment security: All payment transactions are processed through secure, PCI-compliant payment processors. We do not store your complete credit card information on our servers.
3.3 Order Confirmation and Acceptance
•Order confirmation: You will receive an email confirming receipt of your order. This is not an acceptance of your order.
•Order acceptance: Your order is accepted when we send you an order acceptance email or begin preparing your order, whichever comes first.
•Contract formation: A binding contract is formed when we accept your order.
4. Delivery and Pickup
4.1 Delivery Area
We currently deliver to the following Houston-area communities:
•Friendswood
•Dickinson
•Clear Lake
•Pearland
•Webster
•League City
•Alvin
•Manvel
Outside our delivery area? Please contact us at 346-365-7537 before placing your order to discuss possible arrangements.
4.2 Delivery Terms
•Delivery scheduling: Delivery dates and times are estimates and not guaranteed. We will make reasonable efforts to deliver on the scheduled date.
•Delivery requirements: Someone must be available to receive the delivery. Our products are perishable and must be refrigerated immediately upon receipt.
•Failed delivery: If no one is available to receive the delivery and we cannot leave products safely, you may be charged a redelivery fee or forfeit your order.
•Delivery fees: Delivery fees (if any) will be clearly stated at checkout.
4.3 Pickup
Pickup is available by appointment. When you choose pickup:
•You will receive confirmation of your pickup time and location
•You must bring your order confirmation and valid ID
•Products must be picked up at the scheduled time. Late pickups may result in order cancellation without refund.
4.4 Shipping
We do not currently offer shipping. Our products are fresh, never frozen, and require local hand-delivery to maintain quality.
5. Cancellations and Changes
5.1 Order Cancellations
Cancellation within 48 hours of order placement:
•Full refund available
•Contact us at 346-365-7537 or team@ziggybs.com
Cancellation after 48 hours:
•Deposits and payments may be non-refundable once ingredient sourcing and preparation have begun
•We evaluate cancellation requests on a case-by-case basis
•Contact us as soon as possible to discuss options
5.2 Order Modifications
Modifications within 48 hours of order placement:
•Changes to products, quantities, delivery date, or delivery address are generally accommodated
•Contact us at 346-365-7537 or team@ziggybs.com
Modifications after 48 hours:
•Changes may not be possible depending on preparation status
•Contact us immediately to discuss options
6. Returns, Refunds, and Satisfaction Guarantee
6.1 Our Satisfaction Guarantee
We stand behind the quality of our products. If you are not completely satisfied with your order, we will work with you to make it right.
6.2 Reporting Issues
If there is a problem with your order:
1.Contact us within 24 hours of delivery at 346-365-7537 or team@ziggybs.com
2.Provide your order number, description of the issue, and photos of the product
3.We will work with you to determine the appropriate resolution
Why 24 hours? Our products are fresh and perishable. Quick reporting allows us to assess the issue while the product is still fresh and determine the best solution.
6.3 Resolution Options
Depending on the situation, we may offer:
•Replacement product (if timing allows)
•Credit toward a future order
•Partial or full refund
•Other resolution appropriate to the circumstances
We reserve the right to evaluate each situation individually. Due to the perishable nature of our products, we cannot guarantee replacement or refund in all circumstances.
6.4 Non-Refundable Situations
Refunds or replacements may not be available if:
•You do not report the issue within 24 hours of delivery
•The issue is due to improper storage or handling after delivery
•You refuse to provide photos or documentation of the issue
•The issue is due to personal taste preferences (e.g., "I didn't like the flavor")
•You provided incorrect delivery information resulting in delayed or failed delivery
7. Food Safety and Allergens
7.1 Your Responsibility
You are responsible for:
•Communicating all food allergies, dietary restrictions, and ingredient concerns BEFORE placing your order
•Properly storing products immediately upon receipt (refrigeration required)
•Following cooking and reheating instructions provided
•Checking product condition upon receipt and reporting any issues within 24 hours
7.2 Allergen Information
Our kitchen handles common allergens including:
•Dairy
•Eggs
•Wheat/Gluten
•Soy
•Tree nuts
•Shellfish
Cross-contact is possible despite our best efforts to prevent it. If you have severe allergies, you must contact us at 346-365-7537 before ordering to discuss your specific needs.
7.3 Limitation of Liability for Allergic Reactions
We cannot be held liable for allergic reactions or food-related illness if:
•You did not communicate your allergies or dietary restrictions to us before ordering
•You consumed a product despite being informed of allergen presence
•The reaction was due to improper storage or handling after delivery
•You did not follow provided cooking or preparation instructions
If you have communicated your allergies to us, we will provide accurate ingredient information and make reasonable efforts to accommodate your needs. However, we cannot guarantee an allergen-free environment.
8. Limitation of Liability
8.1 General Limitation
To the fullest extent permitted by law, Ziggy B's Spice Blends, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
•Your use of our products or services
•Inability to use our products or services
•Errors or omissions in product descriptions or pricing
•Unauthorized access to your personal information
•Any other matter relating to our products or services
8.2 Maximum Liability
Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the product in question.
8.3 Perishable Products
You acknowledge that our products are perishable and time-sensitive. We are not liable for:
•Spoilage due to your failure to properly store products after delivery
•Missed events or occasions due to delivery delays beyond our reasonable control
•Quality degradation due to improper handling after delivery
9. Intellectual Property
9.1 Our Content
All content on our website, including but not limited to text, images, logos, recipes, product descriptions, and graphics, is the property of Ziggy B's Spice Blends and is protected by copyright, trademark, and other intellectual property laws.
You may not:
•Copy, reproduce, or distribute our content without written permission
•Use our trademarks, logos, or branding without authorization
•Reproduce our recipes for commercial purposes
•Scrape or harvest data from our website using automated means
9.2 User-Generated Content
If you submit reviews, testimonials, photos, or other content to us:
•You grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display your content for marketing and promotional purposes
•You represent that you own the content or have permission to submit it
•You agree that we may edit or remove content at our discretion
10. Indemnification
You agree to indemnify, defend, and hold harmless Ziggy B's Spice Blends, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
•Your violation of these Terms & Conditions
•Your use of our products or services
•Your violation of any third-party rights
•Any false or misleading information you provide
11. Dispute Resolution
11.1 Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, without regard to its conflict of law provisions.
11.2 Jurisdiction and Venue
Any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Harris County, Texas. You consent to the jurisdiction and venue of these courts.
11.3 Informal Resolution
Before filing any legal claim, you agree to contact us at team@ziggybs.com or 346-365-7537 to attempt to resolve the dispute informally. We're committed to working with you to find a fair resolution.
12. Miscellaneous
12.1 Entire Agreement
These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and Ziggy B's Spice Blends regarding your use of our services.
12.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
12.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.
12.5 Force Majeure
We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to:
•Acts of God (weather, natural disasters)
•Pandemics or public health emergencies
•Government actions or regulations
•Supplier failures or shortages
•Transportation delays
•Utility failures or power outages
13. Contact Information
If you have questions about these Terms & Conditions, please contact us:
Ziggy B's Spice BlendsEmail: team@ziggybs.com Phone: 346-365-7537
Hours: Monday-Friday: 9am-6pm CST Saturday: 10am-4pm CST Sunday: Closed
Last Updated: November 2025