Privacy Policy for Ziggy B's Spice Blends
Effective Date: October 2025
Last Updated: November 2025
Introduction
At Ziggy B's Spice Blends ("Ziggy B's," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place orders, or interact with our business.
The short version: We collect only what we need to serve you better, we never sell your information, and we protect your data like we protect Chef Jade's secret spice recipes.
Questions about this policy? Contact us at team@ziggybs.com or 346-365-7537.
1. Information We Collect
1.1 Information You Provide Directly
When you interact with Ziggy B's, you may provide us with the following information:
Order Information:
•Name, email address, phone number
•Delivery address and billing address
•Payment information (processed securely through our payment processor)
•Order details, preferences, and special instructions
•Dietary restrictions and allergy information (when provided)
Account Information (if applicable):
•Username and password
•Order history and saved preferences
•Communication preferences
Communication Information:
•Messages sent through our contact forms, email, or phone
•Customer service interactions and feedback
•Survey responses and product reviews
Event and Catering Information:
•Event details, guest counts, and special requests
•Delivery timing and location preferences
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information:
Technical Information:
•IP address and browser type
•Device information (computer, mobile, tablet)
•Operating system and screen resolution
•Pages visited and time spent on site
•Referring website or source
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
Types of cookies we use:
•Essential cookies: Required for website functionality (shopping cart, checkout)
•Performance cookies: Help us understand how visitors use our site
•Functional cookies: Remember your preferences and settings
•Marketing cookies: Used to deliver relevant advertisements (if applicable)
1.3 Information from Third Parties
We may receive information from:
•Payment processors: Transaction confirmations and payment status
•Delivery services: Delivery confirmation and tracking information
•Social media platforms: If you interact with us on social media or use social login features
•Marketing partners: Analytics and advertising effectiveness data
2. How We Use Your Information
We use your information for the following purposes:
2.1 Order Fulfillment and Customer Service
•Processing and fulfilling your orders
•Communicating about order status, delivery, and pickup
•Responding to your questions and customer service requests
•Addressing product issues, returns, or replacements
•Sending order confirmations and receipts
2.2 Business Operations
•Managing our customer database and order history
•Improving our products, services, and website
•Conducting internal research and analytics
•Preventing fraud and ensuring payment security
•Complying with legal obligations and regulations
2.3 Marketing and Communications (With Your Consent)
•Sending promotional emails about new products, special offers, and holiday menus
•Sharing recipes, cooking tips, and entertaining ideas
•Notifying you about events, workshops, or special promotions
•Requesting feedback and reviews
•Providing personalized recommendations based on your order history
You can opt out of marketing communications at any time by clicking "unsubscribe" in any email, contacting us at team@ziggybs.com, or calling 346-365-7537.
2.4 Legal and Safety Purposes
•Complying with legal obligations and government requests
•Protecting our rights, property, and safety
•Enforcing our Terms & Conditions
•Preventing fraud, abuse, or illegal activity
•Resolving disputes and enforcing agreements
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only in the following limited circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who help us operate our business:
•Payment processors: To process credit card and payment transactions securely
•Delivery services: To fulfill delivery orders (name, address, phone number, order details)
•Email service providers: To send order confirmations and marketing emails (if you've opted in)
•Website hosting and analytics: To maintain our website and understand site usage
•Customer service tools: To manage customer inquiries and support
All service providers are contractually required to protect your information and use it only for the services they provide to us.
3.2 Legal Requirements
We may disclose your information if required by law, including:
•Responding to subpoenas, court orders, or legal processes
•Complying with government or regulatory requests
•Protecting our legal rights or defending against legal claims
•Preventing fraud, security threats, or illegal activity
3.3 Business Transfers
If Ziggy B's is acquired, merged, or sells assets, your information may be transferred to the new owner. We will notify you of any such change and your options regarding your information.
3.4 With Your Consent
We may share your information with third parties when you explicitly consent, such as:
•Sharing testimonials or reviews (with your permission)
•Featuring customer photos on social media (with your approval)
•Partnering with other businesses for events or promotions (with your opt-in)
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
Security measures include:
•Secure Socket Layer (SSL) encryption for data transmission
•Secure payment processing through PCI-compliant payment processors
•Password protection for accounts (if applicable)
•Limited employee access to personal information on a need-to-know basis
•Regular security assessments and updates
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password (if applicable).
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Retention periods:
•Order information: Retained for at least 7 years for tax and accounting purposes
•Marketing communications: Until you unsubscribe or request deletion
•Customer service records: Typically 3-5 years for quality assurance
•Website analytics: Aggregated data retained indefinitely; individual data typically 26 months
You may request deletion of your information by contacting us at team@ziggybs.com. Note that we may need to retain certain information for legal or business purposes even after a deletion request.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
•Right to access: Request a copy of the personal information we hold about you
•Right to portability: Receive your information in a structured, machine-readable format
6.2 Correction and Deletion
•Right to correction: Request correction of inaccurate or incomplete information
•Right to deletion: Request deletion of your personal information (subject to legal retention requirements)
6.3 Opt-Out and Restriction
•Right to opt-out: Unsubscribe from marketing communications at any time
•Right to restriction: Request that we limit how we use your information
6.4 California Residents (CCPA Rights)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
•Right to know what personal information we collect and how it's used
•Right to delete personal information (with certain exceptions)
•Right to opt-out of the sale of personal information (note: we do not sell personal information)
•Right to non-discrimination for exercising your privacy rights
6.5 How to Exercise Your Rights
To exercise any of these rights, contact us at:
•Email: team@ziggybs.com
•Phone: 346-365-7537
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
7. Children's Privacy
Ziggy B's does not knowingly collect personal information from children under 13 years of age. Our website and services are directed to adults. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child, please contact us at team@ziggybs.com.
8. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. International Users
Ziggy B's is based in Houston, Texas, USA, and our services are primarily directed to customers in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using our services, you consent to the transfer of your information to the United States.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date.
Material changes: If we make significant changes to how we use your personal information, we will notify you by email (if we have your email address) or by posting a prominent notice on our website.
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Ziggy B's Spice Blends
Email: team@ziggybs.com
Phone: 346-365-7537
We take privacy concerns seriously and will respond to your inquiry promptly.
Last Updated: November 2025